Legal notice and service terms
Last updated: 30 September 2026
Who provides Otria
SC Katra Labs SRL · VAT ID: RO31092756 · Trade register: J2013000116121 · Str Macesului, 13-15, Corp E, ap 5, Cluj Napoca, ZIP 400444, Romania. Contact: founders@otria.es. These terms cover Otria at otria.es, operated by SC Katra Labs SRL. Otria is a comparison and assistance service, not an electricity supplier.
The free MVP
You can compare without an account. A verified email account lets you save offers, optionally activate Watch and request manual assistance. All Otria services are free during the MVP; supplier charges remain payable. We will communicate any future paid service and obtain your agreement before charging. Use the service only with accurate details and authority to act for the household concerned. Protect your sign-in codes and do not share them with staff.
What comparisons mean
We compare available offer prices published by energy suppliers on the CNMC website using the technical information and preferences you provide. We may estimate consumption where necessary and show the assumptions. Results do not necessarily cover every supplier or offer. Savings relate to the displayed comparison period and baseline; they are estimates, not a promise of future bills or the cheapest offer in the entire market. Confirm eligibility, current prices, taxes, promotions and supplier conditions before contracting. Referral commissions do not influence ranking.
Saving an offer and continuing to a supplier
Saving stores a dated offer snapshot, including available prices and conditions, for 30 days. It does not reserve a price, create a supplier contract, change your supplier or activate Watch. If you continue directly, you complete the supplier’s process under its terms and privacy notice. Automated contract review and customer contract uploads are not available in this MVP launch.
Optional Watch
Activate Watch separately and confirm your current-plan baseline. Choose monthly checks against your savings target, a one-off price check and reminder on your selected date, or both. Monthly alerts require a suitable offer meeting the target. A date reminder may be sent even below the target and explains when no comparable offer or current prices are available. Date-only does not start monthly monitoring. The selected date uses Europe/Madrid time; provider outages, processing queues and email delivery can delay a check or message. Update your baseline and promotion dates when they change; an expired baseline cannot support a reliable savings estimate. Pause Watch in your account at any time. Watch never accepts a contract or switches your supplier.
Manual application assistance and your signature
Your separate authorization lets Otria prepare and submit the selected supplier’s non-binding application and manually check its terms against your chosen offer. Staff can request information and send progress and completion messages. A completed check means staff have confirmed the stated prices and key terms against the offer; it is not a guarantee that every possible issue is absent. Otria cannot accept terms, sign, confirm a switch, enter your signature code or complete identity verification for you. You accept and sign directly with the supplier. If the supplier requires your personal action, you must complete it. Do not send identity-document scans or bank details in ordinary email.
Direct debit, withdrawal and retention
If you choose direct debit, your confirmed IBAN is used only for the authorized application to the selected supplier. This is not a SEPA mandate; you complete any mandate with the supplier. You can withdraw authorization before submission and stop further assistance afterwards. This does not cancel a supplier application or contract or extend any supplier cancellation deadline. Application data expires after 30 days even if work is unfinished; account and consented Watch data are retained separately as explained in the privacy notice.
Questions, complaints and your rights
Contact founders@otria.es about errors, assistance, complaints or account closure. We will investigate reported problems; availability and supplier data can change. These terms do not exclude liability that cannot lawfully be excluded or remove mandatory consumer rights, including any applicable withdrawal rights. Supplier-contract cancellation and withdrawal are handled with that supplier under the applicable rules. Mandatory protections and competent courts applicable to you are not displaced by these terms. Material service changes will be communicated before they apply.